Terms and Conditions

Purchasing from Sailing Chandlery

Sailing Chandlery and Dinghy Rope are trading names of Sailing Chandlery Ltd which is an independently owned company providing a range of services.

Sailing Chandlery provide a marine chandlery service through this website www.sailingchandlery.com

General

Your use of and purchase of products from this site is governed by the terms and conditions set out below.

We may at any time make changes to this site and the details displayed on it (including prices) without prior notice.

Placing an Order

We’ve made placing an order with Sailing Chandlery as easy as possible. Browse by category or search our website to find the product you are looking for. When you find the product you are looking for simply select the relevant options (such as colour, quantity etc) and click Add to Cart. Some quantities are in meters, some are by item.

Wherever you are on our site, you can add items to your cart in the same way. 

You can check which items you have in your cart and the total cost at any time by clicking on the cart/bag area in the top right of all pages.

You can remove items from your cart or alter the quantity required at any time directly from the cart.

We try to keep our postage costs as low as possible; postage and packing costs will be shown in the shopping cart.

Click the Checkout button when you have finished shopping, you can check out quickly and securely using your debit/credit card by PayPal and through other options. You can also phone us to make payment.

If you prefer not to place an order online you can phone us on 07793 953564.

It is your responsibility to ensure the rope or product you are ordering if fit for purpose. Please note none of our products should be used for climbing.

We can take no responsibility for items if you provide an incorrect address, no refunds will be provided if this is the case.

Pricing

All prices include VAT.
All prices are subject to alteration with no prior notice. 
Promotions, special offer prices and prices below our RRP are strictly subject to availability.

Promotions

We offer one main promotion which is 10% off your first order when you sign up for our newsletter. This is only available online, through our website, and only for first time customers with us. However, we do run a very favourable rewards scheme for existing customers where points are collected when purchasing, these can then be cashed in during your next order.

Please note, if you've received a first order discount through Dinghy Rope then this is the same for Sailing Chandlery, we are the same company and it's the same website. The discount won't apply again.

Payment

Please see our website footer for methods of payment available.

Reward Points

Reward points are being issued with every order placed from 1st January 2017. We recommend you have a registered online account with Sailing Chandlery so you can redeem the points easily during your next order.

Please note, reward points are not redeemable or collected on boat purchases.

Sailing Chandlery have the right to change, update or remove the reward points scheme without prior notice.

Changing Your Order

Should you wish to edit or change your order after it has been placed, send us an email or phone us as soon as possible. Providing the order has not been dispatched we will be able to make the change. Please note this may cause a delay in the delivery of your order.

Cancel My Order

Should you wish to cancel your order after it has been placed, simply send us an email or phone us (phone is best). Providing the order has not been cut and dispatched or completed we will be able to cancel the order and issue a refund.

Postage and Shipping

We aim to dispatch orders as quickly as possible, usually the next working day. Please choose a relevant delivery address, we can deliver to your home or work address if required. We have an option to provide different shipping and billing addresses.

We use Royal Mail standard package postage for the large majority of our orders. Larger items over 2kg or of an awkward size such as 100m reels will be delivered by courier.

If delivered by courier a signature may be required.

Please note we can take no responsibility for the product when in the hands of our delivery partners, some Royal Mail postman/postwomen do not take notice of special instructions for packages such as 'leave by the side gate'.

Sailing Chandlery work hard to keep shipping prices as low as possible by packing smartly and using the best supplier for the job.

Returned Goods & Refund Policy

If you wish to return items for a refund you must do so within 30 days of receiving the goods. Returned goods must be unused and in the same condition they left Sailing Chandlery in, this includes the original packaging.

We ask customers who are returning goods to pay the postage back to us. If you would like us to replace clothing items with another size then we will ship the replacement for no charge. If you've ordered incorrectly on other items then we may ask you to pay the postage.

If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. We may require proof that the item was signed for as damaged on arrival.

If we've shipped an order to you with free shipping and you no longer want it we will deduct the original postage cost from your refund.

Please check with us before returning any goods as we will only refund the basic postage charge where applicable.

Goods that have been ordered incorrectly and are returned for a refund maybe subject to a restocking charge, this is due to a loss in sales cost for us when trying to sell on short lengths of rope for example.

Restocking charges for ropes are as follows:

  • Length less than 10m - 0% of value refunded
  • Between 11m and 15m - 25% of value refunded
  • Between 16m and 20m - 50% of value refunded
  • 21m - 30m - 75% of value refunded
  • 31m - 99m - 80% of value refunded
  • Over 100m - 60% of value refunded
  • Mini spools - 50% of value refunded

Please note we cannot refund or replace ropes made to measure which are spliced or customised in any way.

Please send returns to:
Sailing Chandlery
82 Richmond Avenue
Benfleet
Essex
SS7 5HF

Warranty Claims

Unfortunately, sometimes warranty claims are needed. If a product is within its warranty period and there is an issue we are happy to speak to and pass on the relevant details to the product manufacturer or the distributor we purchased the product through originally.

It is their responsibility to advise on the warranty process, review the details and provide an answer. Sailing Chandlery are in no way responsible for the warranty of products but will help you in getting an answer from the correct company.

Limitation on Liability

In no event will Sailing Chandlery or Sailing Chandlery Ltd or any of its subsidiaries be liable in any way for any direct, indirect, special or consequential damages occurring in any part from the use of this site, or on any other hyperlinked web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if Dinghy Rope/Sailing Chandlery is expressly advised of the possibility of such damages.

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Financing.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

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