Frequently Asked Questions

What does the quantity mean?
For rope the quantity is the length you require, if the rope is by the metre then enter 5 for 5 metres of the selected rope. If you're buying 100m reels then 1 would be 100m. If buying by the meter we will provide one continuous length unless you tell us otherwise.

For clothing for example one item, will be one item of that product.

Do your prices include VAT?
Yes, the price you see if the price you pay. Shipping is the only additional cost you will pay on top based on your shipping method.

HELP! I need some advice about the product I need?
We're more than happy to help, the best way is to just give us a call on 07793 953564.

Do you offer sponsorship?
Yes, we do offer various different levels of sponsorship, please view our sponsorship page for more information.

Where are discounts shown?
Discounts are shown in the shopping cart at the end. This will include the 10% off your first order with us.

Do you accept returns?
Yes, we do accept returns, please read our terms and conditions for further information.

What UK delivery options do you offer?
Our standard delivery/shipping options are through Royal Mail 1st and 2nd class. We can offer next day if you order early enough but this is not always possible. If you need your delivery quickly then please do give us a call.

How quickly do you dispatch the orders?
Any orders placed by midday will leave that day. Where a courier is needed some orders may ship the next working day.

Do you ship outside the UK?
Yes, we do, but of course this is more expensive and less reliable. If you don't see your country within the shopping cart then please call us.

If you don't see the answer to your question please feel free to email us at info@sailingchandlery.com or call us on 07793 953564.


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