Once you place an order we aim to dispatch your products within 24 hours across working days.

There are four delivery options available:

• Royal Mail 1st Class - 1-2 day days from dispatch (UK Only)
• Royal Mail 2nd Class - 2-3 days from dispatch (UK Only)
• Europe - 5-10 days from dispatch
• World Wide - 10-20 days from dispatch

Items of larger value will have an increased cost. Larger items over 2kg such as 100m reels will be delivered by next day courier. If delivered by courier a signature may be required. We aim to keep our delivery charges to a minimum.

Boats can either be delivered at a cost (based on your location) or you can collect. It's best to give us a call for an accurate quote.

If you need your order sooner please call us on 07793 953564 and we'll do our best to speed up your order by using a courier.

If you don't see your location available in the shipping options then please either call or email us for a quotation.

If you wish to return items for a refund you must do so within 30 days of receiving the goods. Returned goods must be unused and in the same condition they left Sailing Chandlery in, this includes the original packaging.

We ask customers who are returning goods to pay the postage back to us. If you would like us to replace clothing items with another size then we will ship the replacement for no charge. If you've ordered incorrectly on other items then we may ask you to pay the postage.

If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. We may require proof that the item was signed for as damaged on arrival.

If we've shipped an order to you with free shipping and you no longer want it we will deduct the original postage cost from your refund.

Please check with us before returning any goods as we will only refund the basic postage charge.

Goods that have been ordered incorrectly and are returned for a refund maybe subject to a restocking charge, this is due to a loss in sales cost for us when trying to sell on short lengths of rope for example.

Restocking charges for ropes are as follows:

• Length less than 10m - 0% of value refunded
• Between 11m and 15m - 25% of value refunded
• Between 16m and 20m - 50% of value refunded
• 21m - 30m - 75% of value refunded
• 31m - 99m - 80% of value refunded
• Over 100m - 60% of value refunded
• Mini spools - 50% of value refunded

Please note we cannot refund or replace ropes made to measure which are spliced or customised in any way.

Please send returns to:
Sailing Chandlery
82 Richmond Avenue
Benfleet
Essex
SS7 5HF